Terms of Service

About these terms

These Terms of Service ("Terms") govern your use of the ClearTrace AU website and data removal service ("Service"), operated by ClearTrace AU (ABN 44 770 175 476), based in New South Wales, Australia ("we", "us", "our").

By creating an account or purchasing a subscription, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

These Terms are governed by the laws of New South Wales, Australia, including the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

The service

ClearTrace AU provides:

• Data removal: We identify records about you on Australian and international data broker websites and submit opt-out or removal requests on your behalf.
• Monitoring: We periodically re-check broker sites to detect if your information reappears and take further action where possible.
• Reporting: We provide branded reports summarising removal actions taken, outcomes, and your current exposure status.
• Free exposure scanner: A no-account tool on our website that allows you to check your approximate exposure across known brokers. This is a lead indicator only and does not constitute the full paid service.

Eligibility

To use the Service you must:

• Be at least 18 years of age
• Be an Australian resident or have a legitimate need to remove your data from Australian and international data brokers
• Be the individual whose data you are requesting be removed, or have explicit written authority to act on behalf of that individual
• Provide accurate and complete information when creating your account

You must not use the Service to request removal of information about any person without their consent.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@cleartrace.au if you suspect any unauthorised access.

We reserve the right to suspend or terminate accounts that provide false information, misuse the Service, or violate these Terms.

Pricing and billing

All prices are in Australian dollars (AUD) and include GST where applicable. Subscriptions are billed annually in advance.

Payment is processed by Stripe. By subscribing, you authorise us to charge your nominated payment method for the subscription amount on the billing date. Your card details are held securely by Stripe — we do not store them.

Subscriptions automatically renew each year unless cancelled before the renewal date. We will send a renewal reminder by email at least 14 days before your billing date.

Cancellation and refunds

Cancellation: You may cancel your subscription at any time by contacting us at hello@cleartrace.au. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.

Refunds: We offer a full refund if requested within 14 days of your initial purchase, provided no removal work has been completed on your behalf. After 14 days, or once removal work has commenced, refunds are assessed on a case-by-case basis.

Your obligations

By using the Service, you agree to:

• Provide accurate personal information to enable us to locate your records
• Respond promptly to any requests we make for additional verification or clarification
• Use the Service only for its intended purpose — removing your own personal information from data broker websites
• Not use the Service for any unlawful purpose or in a way that violates the rights of others
• Not attempt to reverse-engineer, copy, or resell any part of the Service

Service limitations

We provide the Service with due care and skill, but you acknowledge the following inherent limitations:

• Broker compliance: Data broker websites are operated by independent third parties. We cannot guarantee that every broker will honour an opt-out or removal request, or within a specific timeframe. Some brokers may re-list your information after removal.
• Coverage: Our Service covers a defined and growing list of data broker websites. We do not guarantee coverage of every data broker that may hold your information.
• Technical changes: Broker websites frequently change their layouts and opt-out processes. Temporary gaps in coverage may occur while we update our systems.
• Completeness: Removal of your information from data broker sites does not constitute removal from all databases, government records, social media platforms, or search engine caches.
• Free scanner: The free exposure scanner provides indicative results only and should not be relied upon as a complete or legally accurate assessment of your data exposure.

Liability

To the maximum extent permitted by law:

• Our total liability to you for any claim arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, or consequential loss, including loss of income, data, business opportunity, or reputation.
• We are not responsible for the actions or inactions of third-party data broker websites, including their failure to comply with removal requests.

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

Intellectual property

All content on the ClearTrace AU website and within the Service — including the brand, logo, reports, website design, and software — is owned by or licensed to ClearTrace AU. You may not reproduce, distribute, or create derivative works without our express written permission.

Your personal data remains yours. We claim no ownership over personal information you provide to us or that we retrieve on your behalf.

Termination

We may suspend or terminate your access to the Service immediately and without notice if:

• You breach any of these Terms
• You provide false information or misuse the Service
• We are required to do so by law

If we terminate your account without cause, we will provide a pro-rata refund for the unused portion of your subscription.

You may terminate your account at any time as described in Section 6.

Disputes

If you have a complaint or dispute, please contact us first at hello@cleartrace.au. We will make a genuine effort to resolve any issue within 14 days.

These Terms are governed by the laws of New South Wales, Australia. If a dispute cannot be resolved directly, both parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

For consumer disputes, you may also contact:

• NSW Fair Trading — fairtrading.nsw.gov.au
• Australian Competition and Consumer Commission (ACCC) — accc.gov.au

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify active subscribers by email at least 14 days before the changes take effect. The updated Terms will be posted on this page with a new effective date.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

Contact

For any questions about these Terms, billing queries, or to exercise any of your rights: